Privacy Policy

Last Updated on 15th January, 2024

3plehealth (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy outlines how your personal information is collected, used, and disclosed by 3plehealth. This Privacy Policy applies to our website and its associated subdomains, as well as our mobile application, 3plehealth (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Definitions and Key Terms
For the purposes of this Privacy Policy, the following terms are defined as follows:
  • Cookie: A small piece of data stored on your device by your web browser at the request of our servers. Cookies are used to remember your preferences, login details, and information required to keep you logged in.
  • Company ("We," "Us," or "Our"): 3plehealth, which is responsible for your information under this Privacy Policy and operates https://www.3plehealth.com.
  • Country: Refers to the country where 3plehealth is incorporated, in this case, Nigeria.
  • Customer: Any individual, company, or organization that has signed up to use the 3plehealth Service to manage interactions with consumers or service users.
  • Device: Any device that can connect to the internet such as a smartphone, tablet, computer, or any other device used to access the 3plehealth website and use its services.
  • IP address: A unique identifier assigned to each device connected to the Internet determined by the geographical location from which the device accesses a website.
  • Personnel: Refers to individuals who are employed by or are under contract with 3plehealth to perform services on behalf of the Company.
  • Personal Data: Any information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
  • Service: The applications, services, and websites provided by 3plehealth, accessible via https://www.3plehealth.com.
  • Third-party service: Any service provided by a party other than 3plehealth that interacts with our services, including but not limited to service providers, payment processors, and other digital services that enhance the functionality of our services.
  • Website: The collection of all web pages accessible from https://www.3plehealth.com or any related sub-domains and associated domains.
  • You, Your: Refers to you, as a user of the 3plehealth website or services.
This section aims to clarify specific terms to enhance understanding of our privacy practices as you interact with 3plehealth’s services.
2. Information We Collect
At 3plehealth, we collect various types of information to enhance your experience and improve our services. Here’s how and what we gather from you:
  • When You Visit Our Website/App: We collect certain information by automated means, using technologies such as cookies, when you visit our website or use our app. This includes information about your device, your interaction with our site, and your user preferences.
  • When You Register on Our Site: As part of the registration process, we collect personal details such as:
    • Name / Username
    • Email Addresses
    • Mailing Addresses
    • Phone Numbers
    • Job Titles
    • Age
    • Password
  • When You Place an Order: To process transactions, we collect transaction-related information, including:
    • Billing Addresses
    • Payment details (note that full credit card details are not stored by us and are handled by a secure third-party payment processor)
  • When You Subscribe to Our Newsletter or Respond to a Survey: We collect information related to your subscription preferences and responses to surveys to better understand your needs and interests.
  • Mobile Device Information (Optional Features for Enhanced Functionality):
    • Location (GPS): We use location data to tailor our services to your preferences and present opportunities and ads that are relevant to your geographical location. You can manage your location settings within the device settings.
    • Phonebook (Contacts List): Accessing your contacts helps to streamline certain functions, like inviting friends to use the app or sending communications through the app. This access can be adjusted in your device’s settings.
    • Camera (Pictures): If granted permission, you can upload pictures directly from your camera to our app to enhance your user experience, such as adding a profile picture or sharing images relevant to service requests.
    • Photo Gallery (Pictures): Similar to camera access, if you grant permission, you can upload pictures from your gallery to our app for use in your profile or other features within the app.
  • Note on Permissions: Permissions for access to your camera, photo gallery, location, and contacts are controlled by you and can be modified or revoked at any time through your device settings.
    3. How We Use Your Information
    At 3plehealth, we are dedicated to using your information to enhance your experience and provide you with exceptional telemedicine services. Below are the specific purposes for which your information is utilized:
    • Service Provisioning: We use your personal and medical information to deliver healthcare services tailored to your needs. This includes using your health data to make diagnostic and treatment decisions.
    • Appointment Scheduling: Your contact details are used to arrange and manage appointments with healthcare professionals, ensuring efficient service delivery.
    • Payment Processing: Financial information is used to process payments for the services you receive, including billing and transaction management.
    • Customer Support: We use your information to respond to your inquiries, provide support, and improve our service offerings. This ensures that you receive timely and effective assistance whenever needed.
    • Service Improvement and Personalization: By analyzing usage patterns and preferences, we enhance the functionality of our platforms and personalize your user experience, aiming to make our services more intuitive and accessible.
    • Healthcare Operations: We process data to support various healthcare operations such as quality assessment, audit services, and certification requirements to maintain high standards of care.
    • Regulatory Compliance and Enforcement: We use your information to comply with applicable laws, respond to legal requests, protect our rights, and enforce our terms and conditions.
    • Communication and Marketing: We may use your contact details to send you promotional messages and newsletters, subject to your consent where required by law. You have the flexibility to opt-out of such communications at any time.
    • Security Measures: Ensuring the security of your personal information is paramount. We employ robust security measures to protect your data from unauthorized access, disclosure, or destruction.
    This comprehensive approach ensures that your data is used responsibly and effectively, providing a secure and user-centric telemedicine experience.
    4. Sharing of Information
    At 3plehealth, we value your privacy and are committed to protecting your personal information. Our policy outlines the circumstances under which we may share your information with external parties:
    • Healthcare Providers: We partner with licensed healthcare providers to ensure you receive the best possible care. Your health information is shared with these providers to facilitate your treatment and manage your healthcare needs efficiently.
    • Third-party Service Providers: We collaborate with third-party service providers who perform various functions on our behalf. These services include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We provide these companies only with the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.
    • Legal Obligations and Law Enforcement: We may disclose your information as required by law, such as to comply with a subpoena or similar legal process. We may also need to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
    5. Data Security
    At 3plehealth, ensuring the security of your personal and medical information is our highest priority. We employ comprehensive security practices and technologies to safeguard your data from unauthorized access, misuse, or improper disclosure. Our security measures include:
    • Encryption: All sensitive data is encrypted during transmission and while stored on our systems using industry-standard encryption protocols such as Secure Socket Layer (SSL) technology.
    • Firewalls and Access Controls: We use robust firewall protection and access control mechanisms to prevent unauthorized access to our networks and systems.
    • Secure Facilities: Our data is stored in secure facilities with restricted access, ensuring physical security to complement our digital safeguards.
    • Regular Audits: We conduct regular security audits and continuous monitoring to quickly identify and address potential security vulnerabilities.
    Our commitment to data security is unwavering, and we continually update and refine our security practices to adapt to new challenges and ensure compliance with the latest industry standards and regulations.
    6. User Rights
    At 3plehealth, we empower our users by ensuring they have comprehensive rights over their personal data in accordance with applicable privacy laws. Each user has the following rights:
    • Right to Access: You can request a copy of the personal information that we hold about you. This enables you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
    • Right to Correction: You have the right to request that 3plehealth correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
    • Right to Erasure: You have the right to request that 3plehealth erase your personal data, under certain conditions, known commonly as the right to be forgotten.
    • Right to Restrict Processing: You have the right to request that 3plehealth restrict the processing of your personal data, under certain conditions. This means you can request us to suspend the processing of your personal data.
    • Right to Object to Processing: You have the right to object to 3plehealth’s processing of your personal data, under certain conditions, including processing based on our legitimate interests or for the purposes of direct marketing.
    • Right to Data Portability: You have the right to request that 3plehealth transfer the data that we have collected to another organization, or directly to you, under certain conditions.
    These rights are exercised under the protection of privacy law. Should you wish to exercise any of these rights, please contact us using the contact details provided in this policy. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
    7. Data Retention
    At 3plehealth, we retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements. Our retention periods are based on business needs and legal requirements.
    • Service Provision: We keep your personal information as long as your account is active or as needed to provide you services. This includes data you or others provided to us and data generated or inferred from your use of our services.
    • Legal Compliance: We may retain some personal information to comply with legal or regulatory requirements, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our terms and conditions, and take other actions as required or permitted by law.
    • Specific Retention Periods: While the general retention period for personal data is 3-5 years, certain information may be retained for longer periods as required by specific legal, contractual, or similar obligations.
    We review the necessity of retaining personal data periodically, and any data no longer needed for any of the purposes specified in this policy will be deleted. If you wish to request deletion of your personal information, please contact us directly through the provided contact details.
    8. International Data Transfers
    Transfer of Your Data Abroad: By using our services, you acknowledge and agree that your information may be transferred to, stored, and processed in countries other than your own, including, but not limited to, the United States and other jurisdictions where we have facilities or engage service providers. While these countries may have data protection laws that differ from those of your country of residence, 3plehealth takes all necessary precautions to ensure that your data is treated securely and in accordance with this Privacy Policy.
    Ensuring Protection: We implement appropriate safeguards for international data transfers, such as standard contractual clauses approved by the European Commission or other legal mechanisms that ensure an adequate level of data protection as required by applicable law. These measures are designed to provide your data with a level of security appropriate to the risk of data processing.
    Consent to Transfer: By using our services, you consent to the transfer of your information to countries outside of your residence, which may have different data protection rules than your country. If you wish to inquire further about the specific security measures used when transferring your personal information, please contact our privacy team.
    9. Changes to the Privacy Policy
    3plehealth reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any personal information. This Privacy Policy was last updated on the date indicated above. Any changes to our Privacy Policy will become effective upon posting of the revised policy on the Website. Use of our services following such changes constitutes your acceptance of the revised Privacy Policy then in effect.
    10. Contact Information
    Should you have any questions, concerns, or comments regarding our privacy practices or this Privacy Policy, please don't hesitate to reach out to us at the following:
    • Email: Support@3plehealth.com
    • Phone: +234 813 067 9789
    • Address: 129 Mcc Rd, Abayi, Aba 453111, Abia, Nigeria.
    We are committed to resolving any privacy concerns swiftly and effectively.